Ontario's Accessibility Standards for Customer Service

Ontario is partnering with the Retail Council of Canada to help remove barriers that customers with disabilities frequently face. A new interactive tool, 'How May I Help You' is now available to help businesses attract more customers of all abilities. It uses real-life scenarios to teach people how to interact with customers who have a variety of disabilities, including those who:

*Use assistive devices, such as canes or wheelchairs *Have an invisible disability, such as a learning or mental health disability *Are accompanied by a sign language interpreter *Have a support person.

Under Ontario's accessibility legislation Ontario's first standard for customer service is now law. The Accessibility Standards for Customer Service sets out rules that businesses and organizations must follow to serve customers with disabilities. 'How May I Help You?' supports the training requirement in the standard. To find out more visit http://www.accesson.ca/ado/english/